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Troubleshooting Connectivity

Complete these four steps in order for Pixel. The device article below explains each setting path in detail.

Step 1

Select the travel eSIM for data

Open Settings > Network & internet > SIMs > your travel eSIM and choose the travel eSIM for mobile data. No manual APN setup is needed.

Mobile Data

Pixel

APN settings

Automatic. No manual setup needed.

Step 2

Set Data Roaming

Open Settings > Network & internet > SIMs > your travel eSIM > Roaming. United States: keep Data Roaming off. All other countries: turn Data Roaming on.

United States

Roaming OFF

All other countries

Roaming ON

Step 3

Turn automatic network selection on

Open Settings > Network & internet > SIMs > your travel eSIM > Automatically select network. Turn Automatic Network Selection on. Only choose a network manually if automatic selection fails to connect.

Network Selection

Automatic ON

Use manual selection only if automatic selection fails to connect.

Step 4

Restart the phone

Hold power and volume up, tap Restart or Power off, wait 30 seconds if powered off, then turn the Pixel back on. Then test a simple website before opening data-heavy apps.

restart device

AirplaneWait 30sPower on

No manual APN setup needed

APN settings are automatic. Do not manually enter data00.telnyx; it is no longer needed and can cause service instability.

GoogleNetwork3 min

How to change eSIM network on Google Pixel

Keep automatic network selection on for your Google Pixel. Only try a local network manually if automatic selection fails to connect.

01

Start with automatic network selection

Turn Automatic Network Selection on. Only choose a network manually if automatic selection fails to connect.

  1. 01Open Settings > Network & internet > SIMs > your travel eSIM > Automatically select network.
  2. 02Turn automatic network selection on and wait for the phone to register.
  3. 03Test a simple website. If data works, leave automatic selection on.

02

When to use manual network selection

Only use manual selection if automatic selection fails to connect, including when the phone stays on a weak partner network or shows signal without usable data.

  • Use it after confirming the plan covers your country.
  • Use it after toggling airplane mode.
  • Use it only if automatic selection still does not provide a working data connection.

03

If automatic selection fails, choose a network manually

  1. 01Open Settings > Network & internet > SIMs > your travel eSIM > Automatically select network.
  2. 02Only after automatic selection fails, turn automatic network selection off.
  3. 03Wait until the full list appears. This can take a minute.
  4. 04Select one available network and wait for the phone to register.
  5. 05Test a website. If it fails, repeat with another available network.

04

Switch back to automatic

After you find a working network, turn automatic selection back on before you travel to another city or country. Automatic selection helps the phone reattach as coverage changes.

05

Still stuck

  • Recheck Settings > Network & internet > SIMs > your travel eSIM and confirm mobile data uses the travel eSIM.
  • Recheck Settings > Network & internet > SIMs > your travel eSIM > Roaming. Data roaming should be OFF in the United States, and ON in every other country.
  • Restart the phone if the carrier list does not refresh.
  • Send support your device model, destination, plan, and a screenshot of the network list.

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