01
Setup help
QR install, APN settings, or a phone that will not connect after landing.
Contact ZEN
Tell us what needs fixing, checking, or building.
Send the details once. We route setup, billing, order, and partnership notes to the person who can actually move it forward.
Online now
3hrs
Current average response time for support.
Include if relevant
- Destination country and order email
- Device model and install screen
- Screenshot text from any carrier error
02
Orders and billing
Receipts, failed payments, refunds, or a plan that needs a closer look.
03
Partnerships
Travel operators, creators, and teams that want country-specific eSIMs.
Direct message
Send the team a note.
Need setup now?
Open the help flow while we read your message.