Step 1
Select the travel eSIM for data
Open Settings > Network & internet > SIMs > your travel eSIM and choose the travel eSIM for mobile data. No manual APN setup is needed.
Mobile Data
Motorola
APN settings
Automatic. No manual setup needed.
Start here
Troubleshooting Connectivity
Complete these four steps in order for Motorola. The device article below explains each setting path in detail.
Step 2
Set Data Roaming
Open Settings > Network & internet > Mobile network > Roaming. United States: keep Data Roaming off. All other countries: turn Data Roaming on.
United States
Roaming OFF
All other countries
Roaming ON
Step 3
Turn automatic network selection on
Open Settings > Network & internet > SIMs > your travel eSIM > Network. Turn Automatic Network Selection on. Only choose a network manually if automatic selection fails to connect.
Network Selection
Automatic ON
Use manual selection only if automatic selection fails to connect.
Step 4
Restart the phone
Hold the power button, choose Restart or Power off, wait 30 seconds if powered off, then turn the Motorola phone back on. Then test a simple website before opening data-heavy apps.
restart device
AirplaneWait 30sPower on
No manual APN setup needed
APN settings are automatic. Do not manually enter data00.telnyx; it is no longer needed and can cause service instability.
MotorolaNetwork3 min
How to change eSIM network on Motorola phone
Keep automatic network selection on for your Motorola phone. Only try a local network manually if automatic selection fails to connect.
01
Start with automatic network selection
Turn Automatic Network Selection on. Only choose a network manually if automatic selection fails to connect.
- 01Open Settings > Network & internet > SIMs > your travel eSIM > Network.
- 02Turn automatic network selection on and wait for the phone to register.
- 03Test a simple website. If data works, leave automatic selection on.
02
When to use manual network selection
Only use manual selection if automatic selection fails to connect, including when the phone stays on a weak partner network or shows signal without usable data.
- Use it after confirming the plan covers your country.
- Use it after toggling airplane mode.
- Use it only if automatic selection still does not provide a working data connection.
03
If automatic selection fails, choose a network manually
- 01Open Settings > Network & internet > SIMs > your travel eSIM > Network.
- 02Only after automatic selection fails, turn automatic network selection off.
- 03Wait until the full list appears. This can take a minute.
- 04Select one available network and wait for the phone to register.
- 05Test a website. If it fails, repeat with another available network.
04
Switch back to automatic
After you find a working network, turn automatic selection back on before you travel to another city or country. Automatic selection helps the phone reattach as coverage changes.
05
Still stuck
- Recheck Settings > Network & internet > SIMs > your travel eSIM and confirm mobile data uses the travel eSIM.
- Recheck Settings > Network & internet > Mobile network > Roaming. Data roaming should be OFF in the United States, and ON in every other country.
- Restart the phone if the carrier list does not refresh.
- Send support your device model, destination, plan, and a screenshot of the network list.
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