0 MBstrongest unused signal
1-10 dayspayment-provider timing
Fastreport issues during travel

Money back logic

Refunds with receipts.

We want you to feel confident purchasing from ZEN. When something goes wrong, refund decisions follow the visible trail: activation, data use, timing, and troubleshooting.

Shop plansSetup guide

0 MB

strongest unused signal

1-10 days

payment-provider timing

Fast

report issues during travel

ZEN

Money back logic

Refunds with receipts.

0 MB

strongest unused signal

1-10 days

payment-provider timing

Fast

report issues during travel

Refunds depend on activation, usage, timing, and troubleshooting

01 UNUSED02 LOCKED03 ACTIVATION04 DATA USED05 DUPLICATE06 CHARGEBACK07 UNUSED08 LOCKED09 ACTIVATION10 DATA USED11 DUPLICATE12 CHARGEBACK13 UNUSED14 LOCKED15 ACTIVATION16 DATA USED17 DUPLICATE18 CHARGEBACK19 UNUSED20 LOCKED21 ACTIVATION22 DATA USED23 DUPLICATE24 CHARGEBACK

Color block

Orange receipt field with black decision stamps.

The refund hero should feel procedural without feeling cold: big ZEN orange blocks, compact status chips, and a clear distinction between unused, partial, and reviewed cases.

Travel eSIM refund policy

  • 01A full refund may be available if travel plans change and the eSIM has not been used.
  • 02A full refund may be available if your device is not eSIM compatible or is network locked and no data has been consumed.
  • 03Connection issues may qualify for replacement, partial refund, or full refund depending on when they are reported and how much data was used.
  • 04Approved refunds are issued to the original payment method and may take one to ten business days depending on the payment provider.

Additional refund conditions

Duplicate purchases

Contact support quickly. We can usually refund an unused duplicate eSIM if no data has been consumed.